Email: 5am to 12am US Central Time, Monday through Thursday5am to 8pm US Central Time, FridayPhone: 8am to 7pm US Central Time, Monday through Thursday8am to 5pm US Central Time, FridayOf course, we offer emergency support via email 24x7x365, and have support reps and engineers on-call at all times.
All European merchants have the opportunity to select Interchange plus (IC+) pricing or blended rate pricing. This is consistent with EU regulations around Merchant Interchange Fees (MIF).
Blended rate pricing offers fixed rates, which makes it easier to accurately forecast your payment processing costs. The blended model consists of an ad valorem and per-transaction fee. Depending on your account setup, you may have different rates for debit cards and credit cards.
Interchange plus pricing (IC+) consists of an ad valorem, per-transaction fee, interchange fees, and scheme fees. Because interchange fees are variable and are not determined by Braintree, it can be harder to predict the exact amount you’ll be charged. Similar to interchange fees, scheme fees are variable and are not determined by Braintree. The specific fees that are applied to each transaction depend primarily on card type, but include a number of other factors such as the type of merchant, cost of sale, processing technology, region, and more.
If you have questions about which pricing model applies to your account or are interested in learning more about either pricing model, contact our Accounts team.