What is Braintree?
Braintree is a full-stack payments platform that makes it easy to accept payments in your app or website. Our service replaces the traditional model of sourcing a payment gateway and merchant account from different providers. From one touch payments to mobile SDKs and foreign currency acceptance, we provide everything you need to start accepting payments today.
Who can use Braintree?
All kinds of organizations use Braintree to accept payments in mobile apps and websites. From startups in garages, to not-for-profits, to some of the largest online retailers, we have more experience working with new business models than any other payments provider. However, due to legal and regulatory compliance reasons, we are unable to work with some business types. More information is available in our Acceptable Use Policy.
What kinds of payments can I accept with Braintree?
Merchants in the US can use Braintree to accept PayPal and most credit and debit cards, including Visa, MasterCard, American Express, Discover, JCB and Diner’s Club.
How long will it take to get a Braintree account?
Most merchants in the United States can start using Braintree immediately after filling out our signup form. In some cases, we’ll need to gather some additional information before you can start processing. If that happens, we will be in touch within one business day.
How soon will I get my money after the transaction is processed?
For US merchants, Visa, MasterCard, and Discover transactions are deposited into your bank account in 2 business days. American Express transactions are typically deposited in 4 days or less.
Do you offer data portability?
Yes. Your data belongs to you. We’re confident you’ll love the service you get from Braintree, but if you ever need to leave, you can easily take all of your customer data with you. Braintree pioneered data portability and we work to earn your business every day.
Can Braintree help protect against fraud?
Yes. Braintree includes sophisticated fraud protection for merchants of every size, at no additional cost.
How long does it take to integrate with Braintree?
An experienced developer can complete a basic integration with Braintree in less than half an hour. Of course, integration times can vary significantly depending on the project’s complexity and the developer’s experience level.
What languages do you support?
Can I use Braintree with my shopping cart, billing, or ecommerce platform?
Yes, Braintree works with most of the leading e-commerce and billing platforms, including Shopify, Magento and Wufoo. See the complete list on our Partners page.
I’m not a developer, is there anyone who can integrate Braintree for me?
Any experienced software developer should be able to integrate your app or site with Braintree. For a list of consultants who have worked on Braintree integrations before, see our Partners page.
How much does it cost to use Braintree?
Our standard price of 2.9% + $.30 per transaction includes all of our great features, and unlimited access to our support team. There are no monthly fees, and you only pay for what you use -- there’s no minimum transaction processing amount. Visa, MasterCard, American Express, and Discover are all included at the same rate.
I'm stuck with my current merchant account - can I still use Braintree as a payment gateway?
Yes. Most of our clients choose the simplicity of our full-stack payments offering. However, our payment gateway is compatible with most US merchant accounts - $49/month and $.10/transaction. Contact us for more information.
What are the charges for PCI compliance?
Nada. When you have a merchant account with us, we provide free PCI compliance validation through our partner, Security Metrics.
Are there any fees I could be charged?
The only fee you might see is if you incur any chargebacks (i.e. a customer disputes a charge). In that case you will be charged $15 for each chargeback incident.
What if I have to issue a refund?
If you issue a full refund, Braintree will return the fees from the original transaction. We do not return fees on partial refunds, but there is no additional cost to issue a partial refund.
Is volume pricing available?
Processing more than $80K/month? Email email@example.com
Unfortunately, we’re unable to offer special rates for non-profits and micro transactions.
Can you tell me more about the 'Make $50K. Keep $50K' pricing deal?
Sure. When you're a developer who integrates directly with Braintree, we'll cover the fees on your first $50K of sales. That means no transaction fees, no interchange costs, and no catch. After your business crosses the $50K threshold, our standard 2.9% + $.30 per transaction rate applies. But for your first $50K, you won't be charged a cent (though chargebacks will still incur a $15 fee). If you're a merchant who integrated via a Braintree partner, please check with them on potential availability.
Is there an expiration date for using the $50K?
No. The free pricing will apply as long as your business is processing less than $50K gross transaction volume.
What rate will be charged after my business crosses $50K in processing?
Your pricing will automatically switch to 2.9% + $.30 per transaction once you have crossed $50K in gross transaction volume.
Does this apply to businesses outside the US and EU?
No. For now, this offer is available only to US and EU-based businesses. But someday soon we hope to offer a program for businesses located elsewhere.
Do I need a PayPal account to accept PayPal payments through Braintree?
Yes you do need a PayPal Business Account. You then link that account to Braintree through the control panel.
What does it cost to run PayPal transactions through Braintree?
Braintree will not charge any fees for PayPal transactions. You will however pay whatever PayPal fees you have negotiated directly with PayPal.
Will my customers need to leave my site to sign onto PayPal?
No. When your customer clicks on the PayPal button it will display a lightbox or pop-up that overlays your page and will automatically close on completion of the flow.
Can I set up PayPal for recurring payments?
Yes. By using the default future dated payments flow you can store the PayPal account in the Braintree vault and use it for one-off payments or a subscription plan.
Can I store PayPal accounts in the vault like I do with credit cards?
Yes, by using the vault flow you can store the PayPal account in the Braintree Vault and use it for one-off payments or a subscription plan.
Can I test PayPal in the Braintree Sandbox?
Yes, and you do not need a PayPal account to do so. Just follow the PayPal integration guide and you can see how PayPal will work in your checkout flow in just a few minutes.
Can you void or refund a PayPal transaction through Braintree?
Yes. All actions are available through the API or via the Control Panel just as they are for credit cards.
Can the buyer use the shipping and billing address stored in their PayPal account?
Not right now. Whatever funding hierarchy the buyer has set up will be used. However we do plan to support funding preference in the near future.
How are disputes for PayPal transactions managed?
Disputed PayPal transactions are managed within PayPal's Resolution Center, which can be found in your PayPal Console.
What is the drop-in integration?
You can integrate with v.zero in two ways: drop-in or custom. Drop-in integration is quick and easy: add a full-featured checkout to your app or site with only a few lines of code, and turn on PayPal support via the Braintree Control Panel. Custom integration is flexible: build your own checkout page and accept PayPal with a few extra lines of code.
What if I want to customize the checkout to match the look and feel of my app or site?
With the custom integration, you can use your own payment form for credit card acceptance.
Once I integrate the snippet of code into my app or site, can I start accepting payments?
To accept payments, you’ll need to sign up for a production Braintree account.
I’m an existing Braintree merchant. How do I upgrade to v.zero?
The Upgrade Guide explains how to use v.zero.
What if I want to only accept PayPal?
The v.zero SDK allows you to display a PayPal button on your site or in your app.
Do I have any control over the updates or do they just happen?
You can configure your drop-in form from the Braintree Control Panel. Configuration options include accepting PayPal, and prompting your customers for card information based on your AVS rules.
Do I still need to do maintenance?
Yes, occasionally you will want to upgrade your integration to take advantage of new features. Our goal is to minimize this effort and make the maintenance as easy as possible.
What happened to Venmo Touch?
Venmo Touch is now One Touch™: log in once on your device, then pay with PayPal or Venmo in mobile apps.
In what countries are the v.zero SDKs available?
The v.zero SDKs are available worldwide. Note, the SDKs are english-only today.
What is One Touch™?
One Touch™ is our fastest way for your customers to check out on mobile. They can choose to pay using PayPal or Venmo in your iOS and Android app. They will be required to log in only once; after that, they can instantly complete future purchases across apps with a single press. They don’t even need to have the PayPal app installed.
Who can use One Touch™?
Any customer with a PayPal account (no app required) or the Venmo app installed on their device can pay via One Touch™.
How do I add One Touch™ to my app?
One Touch™ is included in v.zero. See our API Docs for more information on how to configure One Touch™.
Do I have control over whether I accept PayPal and Venmo?
Yes! You can choose whether to accept one, both, or neither. See the integration docs for more information.
What is Braintree Marketplace?
Marketplace is the part of the Braintree payments platform that enables you to split payments from customers between your marketplace and your sellers or providers.
Who can use Braintree’s Marketplace?
Marketplace-style companies based in the US, who are splitting payments with US sellers or providers. Marketplaces are platforms that bring buyers and sellers together. Sometimes they are described as collaborative consumption or sharing economy businesses. Some well-known examples include Airbnb, TaskRabbit, and Uber. If you're unsure if your business is a good fit for Marketplace, contact our sales team.
How much does Braintree Marketplace cost?
It’s free for Braintree merchants. You’ll pay 2.9% + $.30 when the customer makes their purchase, but we don’t charge for distributing the funds to you and your sellers.
Can Braintree help with tax forms?
Yes, Braintree will generate 1099-K tax forms, as required by the IRS. You’ll need to distribute these to your sellers and providers after the end of the year.
Can Braintree help me escrow funds?
Braintree does not escrow funds. However, you may configure Braintree Marketplace to hold the payment with our banking partner until you decide to disburse the funds to your providers. At disbursement you will receive your fees and your provider will receive their portion of the payment. If you don’t need to hold the payment, you can configure the funds to disburse as soon as they are available.
What are the advantages of using Venmo to pay sellers?
With Venmo, all you need to pay out to your sellers and providers is their email address or mobile phone number. There is no need for you to collect and verify the user’s bank account numbers when they sign up for your Marketplace - those intricate details are handled by Venmo. Plus, your sellers can get their funds one business day after the transaction settles (it usually takes two business days to pay out directly to a bank account). Your sellers can send funds from their Venmo account to their bank account using these simple instructions.
Who is responsible for the relationship with the customer?
You maintain the relationships with the customers of your marketplace, and Braintree will be there to support you every step of the way. That means that you will work directly with your customers to provide refunds and handle any chargebacks or disputed charges. You’ll also be responsible for knowing who your sellers are, and ensuring that they deliver products/services that don’t break any laws. Braintree will back you up with all of the reports and information you need to support your customers.
What information do I need to collect from my sellers and providers?
We only need a few pieces of information about the seller, so we can verify their identity: name, address, email, and date of birth. You may already be collecting most of this information from your sellers. Additionally, you will need to collect bank details if you wish to pay out to a seller’s bank account, and tax ID (i.e. Social Security Number) if they are going to sell enough to need a 1099-K tax form.
Do my sellers or providers need to accept an agreement with Braintree?
Yes, your sellers need to accept our merchant agreement. However, we make it easy by providing a short passage that you can just add to your marketplace’s Terms of Service, which your sellers accept. Just add this language to your Terms of Service and replace [MSP] with your marketplace’s name.
Can I use Braintree for recurring or subscription billing?
Yes, Braintree offers recurring billing tools that take the pain out of billing for SaaS, media subscriptions, recurring donations, and other cyclical billing. You can store your customers' payment information securely in the vault, and Braintree automatically handles each billing cycle.
What happens if a recurring transaction fails?
You can customize your retry logic and Braintree will use those settings to automatically retry past-due subscriptions. You can also create custom emails to automatically notify customers of failed transactions and past-due charges. These features are sometimes referred to as “dunning” management.
Can I create coupons or promotional periods in my pricing plans?
Yes. You can use Discounts and Add-ons to create promotional periods or rewards for your best customers. Set custom beginning and ending dates for your plans, customize exactly when and for how long you want the billing cycle to last. You have the flexibility to create pricing plans that work for your business.
What happens if a customer switches plans mid-cycle?
Your customers can change their subscription service in the middle of a billing cycle, and Braintree will automatically prorate the charges. However, the billing cycles need to be the same (e.g. monthly to monthly or annual to annual).
Can Braintree push notifications to my server when there is a change in subscription status?
Yes. You can configure webhooks to provide you with instant awareness of the current state of a subscription, and to notify you when significant events occur, such as subscription renewals.
Is Braintree available in my country?
Braintree is available for merchants in the United States, Canada, Australia, Europe, Singapore, Hong Kong, Malaysia and New Zealand. In legal terms, you have to be domiciled in a supported country.
We are working hard to bring Braintree to other countries. If you would like to be notified when Braintree is available in your country, join the mailing list.
What does it mean to be “domiciled” in the United States, Europe, Australia, Canada, Singapore, Hong Kong, Malaysia or New Zealand?
Your business must operate out of a US, Canadian, Australian, Europe, Singapore, Hong Kong, Malaysia, New Zealand-based office. You must also have a bank account with a US, European, Australian, Canadian, Singapore, Hong Kong, Malaysia or New Zealand-chartered bank. The location of your customers has no affect on where you are domiciled.
What currencies can I accept?
Merchants can accept payments in over 130 currencies. Braintree will convert and deposit funds in USD for a 1% fee. Contact us for the most up-to-date list of foreign currencies and for more information about presenting transactions in multiple currencies.
What currencies can I settle in?
By default funds will be deposited into your US bank account in USD, however we can arrange to settle in any of the 13 currencies listed below. Contact us to request a custom setup.
- AUD - Australian dollar
- CAD - Canadian dollar
- DKK - Danish krone
- CHF - Switzerland francs
- EUR - European Union euro
- GBP - British pound
- HKD - Hong Kong dollar
- JPY - Japanese yen
- NOK - Norwegian krone
- NZD - New Zealand dollar
- SEK - Swedish krona
- USD - US dollar
- ZAR - South African rand
Contact us for more details regarding settlement currencies.
What are your support hours?
Our support covers an extended business day for US and Canadian merchants:
Email: 5am to 8pm US Central Time, Monday through Friday
Phone: 9am to 5pm US Central Time, Monday through Friday
Of course, we offer emergency support via email 24x7x365, and have support reps and engineers on-call at all times.
Do I have to be PCI 3.0 compliant?
Yes. Anyone who accepts credit card payments needs to comply with latest PCI DSS rules. Any payments company that tells you otherwise isn't telling you the whole story. Fortunately, Braintree eliminates almost all of the work required for our merchants to be PCI 3.0 compliant. Which is good news, because the card associations can suspend your ability to accept credit card payments if they find that you aren't compliant.
What do I need to do to become PCI 3.0 compliant?
The simplest way for merchants to become compliant is through the use of our drop-in UI or, for a more customizable experience, v.zero with Hosted Fields. It only takes a couple of steps. First, integrate with Braintree using Braintree.js or one of our mobile SDKs and store your customers' payment information in the vault. Second, fill out our Qualified Security Assessor's (QSA) online questionnaire at no charge.