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PayPal State Licenses

Braintree is a service of PayPal, Inc., a licensed provider of money transfer services. All money transmission is provided by PayPal, Inc. pursuant to PayPal, Inc. (NMLS ID #: 910457 in the following US jurisdictions:

You may view PayPal, Inc.’s licenses here.

State Complaints

For Alaska Residents Only:

If your issue is unresolved by PayPal, Inc. at (855) 812-4430, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Formal complaints must be in writing, please download the form here:

Formal complaint forms may be submitted via:

  1. Fax: 907-465-1230
  2. Email:
  3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you have questions regarding formal complaints, please call 907-465-2521

For Colorado Residents Only: Colorado Division of Banking


Telephone number: 303-894-7575

By mail: Colorado Division of Banking 1560 Broadway, Ste. 975 Denver, Colorado 80202

Colorado Consumer Complaint Notice

For Texas Residents Only: Texas Department of Banking

After first contacting PayPal, Inc. at (855) 812-4430, if you are a Texas resident and still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to:

Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free),