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Phishing FAQ

  • What is phishing?
    Email accounts are one of the largest forms of traffic on the internet, thus phishing is also one of the most common cyber attacks seen in the wild. Phishing is a type of social-engineering attack where an attacker tricks a user, often by posing as a legitimate source, sending malicious links to a login page, attaching malicious files to an email or text message, or stealing sensitive data from a user.
  • How to check if an email is legitimate?
    Check the display name. Sometimes attackers will spoof the email display name in hopes of tricking a user. To ensure the authenticity of the sender's email, hover over the display name and check if the sender's email address originates from or Make sure to check the sender's email address closely since many attackers try to substitute different characters for the company name. For example, PayPal might be PayPaI (the second uses an uppercase 'i' instead of a lowercase 'L').
  • Urgency
    Be aware of senders posing as a Braintree representative that demand something be completed in an urgent manner.
  • Avoid Unknown Links
    Hover over links in an email to see the actual destination URL. If you are not 100% certain about the true destination of the link, report it to
  • Unknown attachments
    Only open attachments if you know the sender is legitimate and the file is safe. Beware of unknown file names or extensions.
  • What to do if you received a suspicious email?
    • Do not click on any links in the email
    • Do not download any attachments
    • Do not enter any sensitive information
    • Do not respond to the sender
    • Do not change the subject line or forward the message as an attachment
    • Forward the email to
    • Contact technical support if you notice any suspicious activity on your merchant account
    • Delete the email
  • What to do if you received a suspicious text?
    • Braintree will never send you any types of text messages asking for information. If you see a phone number sending a text posing as Braintree, please report it with the following steps below
    • Do not click any links in the text or respond to the message
    • Screenshot the message along with the number that sent the corresponding message
    • Send the screenshot to
  • What to do if you received a suspicious phone call?
    • Screenshot the call history of the suspicious phone number
    • Send an email to disclosing the details of the phone call and include what information the caller requested from you
  • To learn more, check out these links
  • Other Useful Links for Reporting Phishing