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: a collection of facts, tidbits, and musings about our world and our industry by the people of Braintree

Expanding Our Customer Support

Customer support is at the heart of Braintree and is a focus of everything we do. Our white-glove customer service begins with a simple promise: when you call, we answer. In the same way that we’ve been growing our team, product offering and customer base, we’ve also been working hard to improve our customer support. Whether it’s our dedicated account management team, support developers or newly formed docs team -- our customers and their needs come first. That’s why today we’re excited to announce we’ve released new support articles to help deliver quick and easy answers to common questions.

We went back to the drawing board, built the docs team from former front-line support reps and revamped all of our support articles. Acting as a supplement to our API docs, these support articles go beyond the technical aspects of integrating with Braintree. In these articles, you’ll find general information on payment processing and how it relates to you, along with guidance on how to use Braintree’s Control Panel as a helpful tool for your business.

Explore the articles and give us feedback so that we can continue to improve as we strive towards providing the best support possible. We know that getting paid is critical for your business and we want to help make the process simple for you. As always, we are still just an email or phone call away, but we hope these new articles will provide you with an extra set of tools.

As we’ve discussed before, there’s no real secret to delivering great customer service: treat all customers with transparency and honesty and work with them to quickly resolve any issues. We want to make it quick and easy for you to reach us whenever the need arises.

Feel free to contact us with any questions or comments!

 

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Dan Uhle Motivated by solving problems, Dan is responsible for defining/iterating processes and procedures for the Braintree Operations team More posts by this author >>

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