Customer Receipts

Merchants can choose to send their customers receipts for each transaction, as well as configure them to include custom text or come from a custom email address. Each receipt is generated in the form of an email to the customer containing all transaction data associated with that specific transaction.

Any text entered into the "Email Text" field will precede the transaction details in the receipt.

The merchant can also choose which email address the customer will see in the "from" field of the email by entering this email address into the field "Sender Email Address."

Braintree Support must first confirm that the merchant's DNS record contains the proper SPF record to ensure these receipts do not end up in the customer's SPAM folder.

Please contact Braintree Support at 877.434.2894 or support@braintreepayments.com to set up your account for email receipts.