About Braintree

What We Do

We help businesses process credit card payments by providing a merchant account, payment gateway, recurring billing and credit card storage. We work with companies primarily based in the U.S. but do have several large international customers. We're unlike others in the industry; we think and do things differently and are frequently told by our customers that we're a breath of fresh air.

History & Status

Braintree was founded in 2007, and we’ve grown faster than we ever thought possible. Our team is now over 45 strong and we frequently receive enthusiastic praise from our customers. We profitably bootstrapped the business for four years and then accepted a $34 million dollar investment from Accel in 2011. We are also a Level 1 PCI DSS provider. We are very fortunate to count among our customers some of the largest, most reputable, and fastest growing merchants in the U.S. We’ve worked unbelievably hard to deliver value and it’s paid off.

Team & Talent

Individual talent and teamwork is very important to us. Since starting, our most significant achievement has been getting the right people on our team. We’re getting better everyday at improving our hiring practices, refining our core principles, and providing the right opportunities that drive enthusiasm. We believe that there are few things as rewarding as working with other highly talented people.

Culture

Culture is the totality of social behavior, beliefs, thoughts, work and organization. It’s not created from a company retreat. It doesn’t take shape from a vision statement. Culture is a living organism and is the summation of all inputs. No cultural foundation will be sustainable and have the critical force to withstand time and change unless it’s the preeminent objective and the prerequisite to all other actions. Success will only be achieved when culture becomes habitual, self-reinforced, self sustaining and frequently refreshed.

We believe that it’s not what we do that defines us, it’s how we do it. Principles drive behavior, and behavior creates culture. To that end, we’re still in the early stages of working on our culture. We have a lot to learn and we’re constantly trying to improve. This is our most recent version (Nov 2010).

The Braintree Compass
Be good, do good.
Help others succeed and celebrate their accomplishments.
Find reasons to be grateful and express it frequently.
Inspire others by being your best.
Be quick to empathize and slow to criticize.

The Braintree work ethos
Don’t be a monkey. Question everything; don't rely on assumptions.
Use Pareto to aim for the 80 and Parkinson to avoid time traps.
Swim in solutions, not problems.
There has got to be a better way, let’s figure it out.
Provide immediate, honest, and tactful feedback. Let nothing linger.

What we value in each other
Self management: both hands firmly gripped on the steering wheel.
Ownership: I’ve got it, you don’t need to think about it.
Initiative: getting things done without the slightest nudge.
Virtue: honesty, humility, thoughtfulness, kindness, and appreciation.
Problem solving: nothing that can’t be solved and improved.
Team work: we before I.

Our Goals & Aspirations

• To become the undisputed, #1 recommended payments provider by software developers.
• To be recognized by our customers as the best payments provider in the industry.
• To create a work environment and culture so rewarding that we become a magnet for the most talented people.

What Makes Us Tick

• Doing things right. It's just part of our DNA. We want to do things better, more efficiently, smarter and ultimately, provide something useful.
• It's the means, not the ends that drive and interest us. We could be involved in any industry, doing just about anything, and our motivations would stay the same. We love hacking and improving and we thrive on positive customer feedback.